Your It Department

AFFORDABLE IT MAINTENANCE

“Let us become your IT Department, or an add-on your existing IT team!”

REMOTE OR ONSITE SERVICES

SERVICES PROVIDED
  • Regular remote maintenance schedules
  • Installations and upgrades
  • Troubleshooting

“IT Services provided within your office or ours.”

You don’t always need to see our lovely faces when we maintain your networks, but we will show them occasionally anyway. There could be hundreds of kilometres between your office and ours but you need help right NOW!

We can use our secure remote access tool to support you anywhere by logging in to your network and making repairs from our office. We can fix problems without using up valuable travel time and have you back up and fully functioning fast.

We also can travel directly to your office for those occasional complex problems that need a hands on approach. Our team of IT engineers can access your hardware and software systems efficiently and get the problem sorted at your office.

Give us a call to talk to us about this popular service and how we can be there for you when you need us.

OFFICE SETUP AND MOVES

HOW WE HELP
  • Your move pre-planned
  • Liaise with your Telco
  • Recommend the best products for the job

“You have found the perfect office, made arrangements with staff and booked the truck to get it all set up.”

Once the furniture is in and the boxes are unpacked, how will you go about setting up or re-establishing your computer network? Where will you need your Cat 5 and Cat 6 cables, power points and phone lines? How will you securely close down all of your equipment and transport your data?

The time to call us is before the move.

We will analyse your existing technology and look at what needs to go and what should stay. We can properly dispose of your old and broken equipment for you and help plan out your new office layout.

Leave the working out to us and make your new office move and set up a smooth operation. Call us to book your office move and set up services today.

DATA AND TELEPHONE CABLING

OPTIONS AVAILABLE
  • Only the best products used
  • Qualified tradesmen
  • Access points where you need them

“Do you need data or telephone cabling installed in your business? Thinking of ordering it and trying to figure it out yourself?”

First, give us a call and let us get behind your walls and in your roof.

Setting up your office with the latest cabling and putting access points in the best paces for your office configuration is the key to keeping staff happy and productive

ACS offers you services in supplying and installing Cat5 and 6 data cables, fibre optics and wireless LAN networks and voice/data cabling. We can replace old cabling and design a new cable network plan tailored just for you.

Talk to us about supplying and setting up your office cabling and getting it right the first time.

PURCHASING + PROCUREMENT

“The best product for your budget”

You provide the budget and will do the leg work in finding the best products for your business and environment.

PURCHASING + PROCUREMENT FEATURES
  • Cost effective purchasing
  • Computers, Routers, Printers
  • Software installed and upgraded

“Overwhelmed at the thought of entering the world of IT procurement and purchasing? Does the thought of sourcing, negotiating prices and strategically selecting IT products make you want to run and hide?”

Put the calculator away and let us do the running around, negotiating and product management for you while you take care of business.

You provide the budget and will do the leg work in finding the best products for your business and environment, and work out what services you need, products that will work best for you and fit it all to the budget that you have selected.

Call us today to talk about what you might need and how we can help you achieve that.

Hosted Sharepoint

When you call a help desk, you want first-call resolutions and simple, straight forward support. During business hours or after hours, you want the help when YOU need it.

All Computer Services offer an excellent support team of senior, certified engineers to provide phone support and timely, accurate advice. We can use the telephone, email or website to provide you with technical advice on computers, networks, hardware and software.

Talk to us now about accessing our 24/7 Helpdesk support service so you and your staff always have advice and tech support at your fingertips.

Remote or Onsite Services

Sometimes your office is far away from ours and an emergency strikes.

There could be hundreds of kilometres between your office and ours but you need help right NOW!

We can use our secure remote access tool to support you anywhere by logging in to your network and making repairs from our office. We can fix problems without using up valuable travel time and have you back up and fully functioning fast.

We also can travel directly to your office for those occasional complex problems that need a hands on approach. Our team of IT engineers can access your hardware and software systems efficiently and get the problem sorted at your office.

Give us a call to talk to us about this popular service and how we can be there for you when you need us.

Office Setup and Moves

You have found the perfect office, made arrangements with staff and booked the truck to get it all set up.

Once the furniture is in and the boxes are unpacked, how will you go about setting up or re-establishing your computer network? Where will you need your Cat 5 and Cat 6 cables, power points and phonelines? How will you securely close down all of your equipment and transport your data?

The time to call us is before the move.

We will analyse your existing technology and look at what needs to go and what should stay. We can properly dispose of your old and broken equipment for you and help plan out your new office layout.

Leave the working out to us and make your new office move and set up a smooth operation. Call us to book your office move and set up services today.

New PC Supply and Setup

Do you often have new employees? Maybe you have casual employees and need to regularly add new contractors?

Setting up new PC’s in a business environment can be time costly. Your IT manager could be working on more urgent matters but your employee cannot begin until the setting up is all complete.

We can be at your office and set it all up for you.

Let’s book in the time and date today so your employees are straight to work and your IT manager is focusing on the bigger plan tasks.

Asset Management + Documentation

You have the best equipment you could buy for your business and your staff know how to use it well.

The portable devices get taken home in cars and on buses in protective cases, the office systems get shared responsibly and regular maintenance and upgrades are all scheduled.

But do you know exactly where all of those assets are? Who has what on any given day? What about that employee that recently moved on?

ACS can develop an asset database for you to record, maintain and update your assets list. We can assign specific devices to individual staff members and teams and use monitoring software to see where your assets are at any time.

If keeping control of your assets is important to you, talk to us about setting up this valuable service for you today.

Security – Data and Network

Security threats are a very real danger and can enter and spread quickly through your network. To protect the integrity and usability of your network and data, you need robust and reliable technologies in place.

Don’t leave this to an off the shelf product in a box. This is too important and the consequences of you not protecting yours, your employees and your clients’ data can be immense.

Know who is accessing your data and network.

Talk to us here at ACS about how we can keep you and your data safe while monitoring and securing your network.

Purchasing/Procurement of IT Equipment

Overwhelmed at the thought of entering the world of IT procurement and purchasing? Does the thought of sourcing, negotiating prices and strategically selecting IT products make you want to run and hide?

Put the calculator away and let us do the running around, negotiating and product management for you while you take care of business.

We will work out what services you need, products that will work best for you and fit it all to the budget that you have selected.

Call us today to talk about what you might need and how we can help you achieve that.

Data and Telephone Cabling Installs

Do you need data or telephone cabling installed in your business? Thinking of ordering it and trying to figure it out yourself?

First, give us a call.

ACS offers you services in supplying and installing Cat5 and 6 data cables, fibre optics and wireless LAN networks and voice/data cabling. We can replace old cabling and design a new cable network plan tailored just for you.

Talk to us about supplying and setting up your office cabling and getting it right the first time.

Policy Management

Does your business have IT policies in place so that your staff know the best practices and procedures in using technology for your business?

Do they know what is expected of them in protecting data and what their role and responsibility is in an IT crisis?

ACS meets with you to discuss your needs and design and develop an IT Policy that is just right for you. We identify user roles and responsibilities of your staff so they know what they need to do and when.

Don’t leave this until the last minute, talk to us about implementing a pro-active IT Policy and being ahead of the game.

Anti-Virus and Anti-Malware Strategies

Malware is the term for malicious code designed to steal from or damage your computer. It covers Trojans, worms, spy ware and ransom ware as well as viruses. Viruses however are slightly different as they are a form of infectious malware that is designed to replicate itself and spread.

Avoiding these nasty perpetrators means implementing all round protection systems to prevent and neutralize threats as they happen. Using the wrong solution or strategy can slow down your network and lose its efficiency.

ACS knows what to do.

Patching of key systems in your IT environment, early detection tests, penetration tests and multiple other strategies can be implemented to protect you against viruses and malware.

Give us a call to discuss the best strategies for your business.

Software Installation and Integration

  • Has your accountant recommended a new financial program and you want to integrate it with your old system for continuity?
  • Have you bought new software that you can’t wait to install?
  • Do the graphics staff in your team want that new state of the art software to help your marketing team produce clearer, crisper content?

Before you hit the install button, check what you need to do and how to do it safely. Installing software with a fingers crossed strategy can lead to missing data, missing registries and security holes. Successful implementation with your existing software needs a trained professional.

Give us a call to organise the smooth and successful transition of new software into your network and ongoing systems.

Modem, Router and Wireless Set Up

Having all of your wireless gear connected up in your office is great! No more of those messy cables to work around or squeeze behind a desk or bookcase.

Getting it all connected though can be really tricky.

Creating a communication connection between the modem, router and your network can take endless hours of guesses and crossing of fingers.

Then there is the downloading of the firmware for critical updates and patches to make sure your connection is going to run well. You might also want to set up a guest network so your clients can access the wireless network but not your corporate data and storage devices.

Give us a call to get this done properly the first time.

ACS can have you up and running with reliable connections each and every time to all of your wireless devices.

ADSL, NBN & Internet Connections

The National Broadband Network (NBN) is being implemented throughout Australia and will be coming to your area.

Businesses need to prepare early by checking with your retail service provider whether you need to move your landline and internet services to the NBN.

You will also need to know your disconnection date.

ACS can help you ease through this period with our knowledge of fees, equipment, back-up batteries and special services that are available.

Get in touch with us at ACS to arrange your connection properly.

Expand Your IT Department

Do you sometimes need a little bit more IT help than your individual IT manager can offer?

ACS can offer you our services as an extension of your own IT manager’s role.

Sometimes it is a time issue, sometimes it is a training and knowledge issue, sometimes it is as a backup while your IT Manager is on leave. Whatever it might be, your business is suffering until it is sorted.

Allow us to back you up and support you to maintain a smooth operation.

Call us to set up this valuable business service today.

Windows Upgrades

Slow Computers = Slow Business

They also mean a higher chance of being affected by viruses and malware, frustrated staff and impatient clients.

To maintain a smooth operation, regular upgrades are required but doing it yourself can lead to extensive delays and disturbances for your business.

Keeping your Windows upgraded by ACS opens up your options to newer tools and applications. You gain increased performance while reaching optimum speeds and maintaining your business technology malware defence.

Call us to update your Windows software today.

Server Maintenance

Business comes to a complete standstill when computer and technology machines break down.

Are your machines regularly maintained?

Just as you wouldn’t let your car run for years without checking on the various systems that keep it operating efficiently, you cannot let your computer chug along until it breaks down.

Whether a computer breaks or a network stops communicating, your business will be impacted and so will your customers.

Don’t let your business find out the hard way how important routine maintenance is to a smooth running organisation.

Talk to us about routine maintenance services for your technology and stay on top of your competitors and servicing your clients.