SUPPORT SERVICES

NEED IT HELP RIGHT NOW?

“We will send the right technician for your problem the first time, guaranteed!”

EMERGENCY IT SUPPORT

IT FIRST AID FOR:
  • Virus attacks
  • Hard drive crashes
  • Network failurs
  • Anything IT that is stopping you from doing business.

“IT Support for when you really need it”

We know that computer or network issues don’t always raise their head at convenient times

  • Have you had a virus attack and all staff are locked out of the network?
  • Has a hard drive broken and no-one can access vital data?
  • Has the office printer completely given up on the busiest day of the month?

If your office has come to a standstill, you need emergency support NOW.

Our ACS mobile technicians can be at your site fast and fix the problem for you so you can be up and running. We offer the triple zero speed of IT Emergency Support and will treat you with the first rate priority ranking that you deserve.

Before you tear your hair out and scream at the hardware, give us a call to get Emergency First Aid for your business FAST!

NOT FOR PROFIT IT SUPPORT

CURRENT NFP CLIENT
  • United Synergies
  • Diggers Rest

“Are you running a NFP organisation? Got a tight budget, strict data requirements and want much more than your corner store IT shop service can offer?”

We hear you.

Many of our long term clients are NFP organisations. We know how to support them and how they differ structurally and operationally to regular companies.

ACS can help you meet medical based security and data requirements so that your information is safe. We also know budgets are tight in NFP organisations and how meticulously every dollar is used.

Just like for our business clients, we promise you cost effective business solutions at fair prices and we will work with you to meet your goals.

Give us a call and let’s talk about how we can collaborate together to grow your organisation so you can help your customers thrive.

OUTSOURCED IT SYSTEMS MANAGEMENT

HOW CAN WE HELP YOU?
  • Act as your IT Manager
  • Handle all change request, IT Support, and upgrades
  • Act as your external Helpdesk

“Sometimes hiring an on-site individual IT manager is not an option. Maybe it is not a viable financial option, there is no space or you just don’t need IT support very often.”

ACS can offer you comprehensive outsourced IT services to act as your IT Manager.

We can handle all of those questions, requests, changes and upgrades.

Allow us to back your business up with reliable and communicative IT Support services so you can get on with servicing your customers.

MANAGED SERVICE AGREEMENTS

HOW WE DO IT
  • Fixed priced IT services
  • Designated IT Engineer
  • Guaranteed response times

“It is good to know you are covered in business and a managed service agreement for your IT maintenance is great cover.”

At ACS, our agreements are tailored by YOU for your business.

We discuss with you the services, priorities, responsibilities, responses, resolutions and availabilities so that you know exactly what you will be receiving from us. We then make sure you get what you need, when you need it to keep your business running smoothly.

Talk to us about the managed service agreements and how you can get the most out of it for your business today.

PROACTIVE SYSTEMS HEALTH MONITORING

HOW WE MONITOR YOU SYSTEM
  • 24/7 monitoring using state of the art remote monitoring and management software
  • Alerts raised based on rules set for your system
  • Regular remote login to run updates.

“How do you feel about random third parties accessing and monitoring your data and business network? Not a fan? Neither are we.”

24/7 Monitoring and Alerts For Your Business

When it comes to looking after your data, monitoring your network and ensuring your systems are working properly, we like to know it is us who is in control.

We monitor your hardware, multiple servers and back up systems while you get on with business.

Talk to us about how.

YOUR NEEDS NOT COVERED ABOVE?

Give us a call to discuss your needs on 07 5456 1184

Virtual IT Helpdesk

Sometimes your office is far away from ours and an emergency strikes.

There could be hundreds of kilometres between your office and ours but you need help right NOW!

We can use our secure remote access tool to support you anywhere by logging in to your network and making repairs from our office. We can fix problems without using up valuable travel time and have you back up and fully functioning fast.

We also can travel directly to your office for those occasional complex problems that need a hands on approach. Our team of IT engineers can access your hardware and software systems efficiently and get the problem sorted at your office.

Give us a call to talk to us about this popular service and how we can be there for you when you need us.

Strategic Planning and Consultation

How do you make your IT decisions? What makes you prioritise one IT purchase over another and when?

Having a plan makes sense. It is like reading the map before you go on a car trip. Know exactly where you want to go, how you are going to get there and what you will need along the way.

ACS provides your business with a strategic planning and consultation service to map out your future IT goals and requirements. We establish the technology-enabled business processes with you – so you know exactly where you are headed.

Talk to us today to map out your IT future and set your compass for business technology success.

Business Continuity Plans

Here at ACS we can design and develop an efficient, pro-active business continuity plan tailored for your business.

We help to minimize the impact on your business in an emergency situation and prepare your systems for disruptions before they occur.

Meet with us to sit down and discuss how we can help your business survive the tough times.

Break Fix Support Services

Are you a small business that doesn’t require extensive maintenance and support? Generally, you know how to fix most problems in the business technology but sometimes you could do with a professional to call?

This service is for you.

The break-fix support service is on a needs only basis, just call us when you need a repair, upgrade, installation etc and we will get the job done for you. No need for an on-going contract or managed service as you only need us once in a blue moon.

Talk to us about this service and how you can make the most of it for your business.

After Hours Support

Todays business don’t always work 9am – 5pm Monday to Friday. You might need IT Support at dawn on a Tuesday, five o’clock on a Sunday evening or eight o’clock on a Thursday night.

We understand that an urgent IT issue can close your business unexpectedly resulting in lost revenue, customer dissatisfaction and staff disruptions.

Disaster.

For you, we offer an after hours support service where you can receive support outside of the regular timeframes.

Whatever your trading pattern might be, talk to us at ACS about how you can access our after hours support when other IT Support companies have closed their doors for the day.

Pro-active Systems Health Monitoring

How do you feel about random third parties accessing and monitoring your data and business network? Not a fan? Neither are we.

When it comes to looking after your data, monitoring your network and ensuring your systems are working properly, we like to know it is us who is in control.

We monitor your hardware, multiple servers and back up systems while you get on with business.

Talk to us about how.

Not For Profit Organisations

Are you running a NFP organisation? Got a tight budget, strict data requirements and want much more than your corner store IT shop service can offer?

We hear you.

Many of our long term clients are NFP organisations. We know how to support them and how they differ structurally and operationally to regular companies.

ACS can help you meet medical based security and data requirements so that your information is safe. We also know budgets are tight in NFP organisations and how meticulously every dollar is used.

Just like for our business clients, we promise you cost effective business solutions at fair prices and we will work with you to meet your goals.

Give us a call and let’s talk about how we can collaborate together to grow your organization so you can help your customers thrive.

Network and Infrastructure Auditing

How healthy is your computer network?

Are you keeping track of its configuration, kept aware of its capacity and do you monitor and maintain its compliance?

ACS can analyse your network devices, conduct a comprehensive audit and provide you with a range of solutions to keep it operating at its peak. We will also provide you with a range of best practice strategies and upgrade suggestions to stay at your peak in the long run.

Talk to us today about how we can help you with your network and infrastructure.