Cloud PBX Setup

Business Details

Business name

Main phone number

Contact person

Contact email

Office Hours

Day	Opens	Closes	Closed

Holiday / after-hours message This message will play to callers outside business hours and on public holidays.

After playing the message, what should happen?

Hang upCall ends after the message finishes playing

Leave a messageCaller is prompted to record a voicemail

Dial after-hours numberForward the call to a mobile or external number

After-hours number

Holiday Routing

When a caller rings on a public holiday, how should calls be handled?

Same as after hours — use the same message and routing as outside business hours Custom holiday routing — play a different message and/or route differently

Holiday message

After playing the holiday message, what should happen?

Hang upCall ends after the message finishes playing

Leave a messageCaller is prompted to record a voicemail

Dial after-hours numberForward the call to a mobile or external number

Holiday divert number

Which dates should be treated as public holidays?

Use official Queensland public holidays — automatically applied each year Specify custom dates — I'll enter the dates manually below

Official Queensland public holidays will be applied automatically each year. You can view the full list of dates at qld.gov.au

Do you observe the local show holiday?

Yes No

Show region Source: qld.gov.au/recreation/travel/holidays/show

Enter each date you want treated as a holiday. You can add as many as needed.

Extensions

Ext. no.	Full name	Email address	Mobile

Ring Groups & Queues

Fill in Extensions above first

Add a group for each team or queue. Tick the extensions that belong to each group — they're pulled from the Extensions section above.

Inbound Call Handling (Business Hours)

How should inbound calls be answered during business hours?

IVR / Auto attendant — callers hear a greeting then press a number to be routed Ring group or Queue — ring directly to a group of extensions

Select ring group or queue

Extension — ring directly to a single extension

Select extension

Welcome / greeting message Write exactly what you'd like callers to hear, or note "will record" and we'll arrange it.

IVR Menu Options

For each menu option, enter the key callers press and a label. The destination field will show a dropdown of your extensions, ring groups or queues where applicable — or a text field for external numbers and sub-menus.

Business Details

Office Hours

Holiday Routing

Extensions

Ring Groups & Queues

Inbound Call Handling (Business Hours)

IVR Menu Options

Additional Notes

All Computer Services

Services

Company

Contact