Terms & Conditions

OUR VISION

ACS is a unified, coordinated, committed team, providing business partners with ubiquitous access to their IT and data

Terms of Service

  • Invoices are payable on receipt unless otherwise agreed.
  • All hardware is payable at time of ordering, labour is payable on completion of work unless a project is undertaken where interim labour invoices may be submitted if required.
  • If any problems are experienced with work relating to invoices, please report the issue in detail via email to admin@acsqld.com.au within 5 working days of receipt of invoice.
  • Equipment remains property of All Computer Services until paid for in full.
  • An extra 1.5% surcharge is levied for Visa/MasterCard.
  • A call-out\travel fee is payable for callouts to site unless included as part of a Maintenance\Managed Services Agreement.
  • Due to the variable nature of IT-related problems, unless specifically quoted for, all work performed will be billed for on an hourly basis.
  • All equipment is provided with a 12 Month Manufacturers Return-To-Base Warranty unless otherwise stated\requested.
  • Quotes are valid for 7 days from date of receipt

Trouble Ticket & Call Logging

Trouble Tickets can be logged with All Computer Services by the following methods:

  1. Telephone to 07 5456 1184 or after hrs mobiles – (required for Severity 1 and 2)
  2. Create ticket via Automate Icon in System Tray: Right-click, select “Create Helpdesk Ticket”
  3. Email to helpdesk@acsqld.com.au
  4. Online at www.allcomputerservices.com.au – TOOLBOX – “Book a Service Call”.