Your Virtual IT Services Team – IT Support Services provided within your office or ours.

“When something needs to be fixed, it needs to be done fast, the first time! Not at some stage in the next few days…”

Even with the best plans and intentions, things can go wrong. And when they do, they need to be rectified quickly, so that business can continue. Your helpdesk team needs to know how you work, and how important it is to you.

Thankfully, with our remote management and monitoring tools, we can identify potential problems while they’re still minor problems, and prevent them from becoming a bigger issue. We’ll contact you proactively and make a plan to resolve the problem when its convenient.

Our remote access software lets us connect to your workstation and fix things right then and there, without needing to travel to you. This gets your problem resolved fast, and gets you working and productive again. Business continuity at work! It is a bit weird when you see the mouse moving around on your screen, but seconds later, its done, we’re gone, and you’re back in action.

Our customized service level agreements mean you get the response and service you need, when you need it. Monthy service reporting is available to ensure our quality of service is great.

You’ll get to know us by our first names, and we’ll be your helpdesk support gurus either on the phone, or remotely on your machine, or even right at your desk.

Go to the “Contact us” link on the home page to find out how we can be your own virtual Helpdesk team.

PROFESSIONAL HELPDESK SERVICES

  • Proactive Monitoring & Maintenance
  • IT Solutions Consulting
  • Telephone Helpdesk Support
  • Remote Access & Support
  • Service Level Agreements
  • Monthly Service Reporting
  • New Computer Installations
  • Workshop Repairs & Upgrades
  • Wireless Configurations & Setup
  • Internet Service & Optimization
  • Asset Database Updates

All Computer Services

Phone: 07 5456 1184 

Email: helpdesk@acsqld.com.au

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